Jaya Janardanan heads the Business Ops, Customer Service and Training for Aditya Birla Idea Payments Bank.

She has been in the banking industry for 23 years and has worked with ICICI Bank, ING, Dhanalaxmi Bank, JP Morgan Chase and Bank of America in the past. 

She has been involved in the setting up of ICICI, ING and Dhanlaxmi Bank and has been extensively involved in driving innovations in Tech and Ops. She was also the head for Ops Risk at  Bank of America for 4 years after which she moved to Aditya Birla Payment Bank.

During her career, she has been involved in various speaking assignments on Ops, Tech and Customer Service.